Return Policy
At Tydra, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to make the process as smooth as possible.
Eligibility:
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Returns must be initiated within 28 days from the date of delivery.
How to Initiate a Return:
Contact our customer service team at [info@tydrastore.com] to request a return authorization.
Provide your order number and details of the item(s) you wish to return.
Our customer service team will provide you with further instructions on how to return your item(s) and issue a return authorization number if applicable.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item(s).
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-7] business days.
Exchanges:
If you need to exchange an item for a different size or color, please contact our customer service team to initiate the exchange process.
Exceptions:
Certain items may not be eligible for return due to hygiene reasons or if they are marked as final sale. Please refer to the product description or contact our customer service team for more information.
If you have any questions or concerns about our return policy, please don't hesitate to contact us [info@tydrastore.com]. Your satisfaction is our top priority, and we're here to assist you every step of the way.
